Manager, Professional Services

The manager of professional services will lead and leverage a team of solution architects and implementation engineers to drive the value of our customers’ investments in the Chronosphere platform. This role will actively assist the sales and customer success architect (CSA) teams in medium and large complex opportunities in the pre-sales and post-sales stages, focusing on solving customer use cases and providing technical, hands-on advisory and implementation post-sale. This leader will define new playbooks, review existing processes, and modify them for the best customer experience (CX) and fast value delivery. As part of the same, the person will lead the development of a knowledge base repository of best practices, reference designs, and architectures. As a people leader, this role will be responsible for recruiting and leading the team. This leader will coach the team members, providing best-in-class enablement, and work with each team member on an individual development plan. As part of the customer experience leadership team, the professional services manager will play a key part in defining and driving the future roadmap and strategy of the customer experience function.