Job Description
Provide timely and accurate information to customers regarding their order status and/or product information requests according to established department and intra-departmental policies and procedures. Process customer returns according to established department policies and procedures. Work closely with the Medical Billing department to resolve disputed Billing charges. Provide timely feedback to Customer Service Management regarding service failures or customer concerns. Partner with Sales Representatives to meet or exceed customer service expectations. Requires 1+ years medical industry or call center/customer service experience.
About Liberator Medical Supply
Liberator Medical Supply™ (LMS) has been serving urology and ostomy customers for more than two decades and is dedicated to providing high-quality medical supplies.