Senior Associate, Clinical Escalations

At Headway, they’re building a new mental healthcare system from the ground up—one that’s accessible, effective, and built to scale. They are seeking a dedicated and clinically experienced Clinical Senior Associate to join their growing Clinical Escalations team. This role is essential to supporting ability to efficiently manage and resolve provider escalations. As the primary owner of the provider escalations workflow, you’ll play a key role in maintaining quality of care and driving scalable clinical processes in collaboration with Customer Support, Legal, Compliance, Clinical and Credentialing partners. Lead cross functional collaboration between customer experience, compliance, and legal teams to triage incoming reported provider concerns. You'd be a great fit if you have a background in clinical operations, clinical risk management, compliance, patient safety, or have a clinical background and you are a creative thinker and a collaborator with customer support, compliance, clinical and legal teams.