Support Operations Program Manager - Technical Support

The Operations Program Manager (OPM) for Technical Support will be responsible for driving continuous improvement of customer experience and internal operational excellence within the Technical Support ecosystem at Samsara. This role is positioned at the intersection of strategic and tactical responsibilities and involves managing the run-the-business processes and technology for the tech support ecosystem. The OPM will collaborate with leaders and teams from various departments, including Technical Support, Product Support Engineering, Product Management, R&D, and Business Technology, to identify, prioritize, and execute critical operational projects. The ideal candidate should have experience working with cross-functional teams to solve problems, scale operations through process and tech, and a devotion to delivering exceptional customer experiences. The role reports to the Director of Global Support Operations & Strategy.