Operations Quality and Content Program Lead

Enhance the effectiveness of our fraud, risk, and back office operations by championing learning, content, and quality assurance. You will own learning, content, and quality assurance to foster excellence within our internal and external operations teams by building and maintaining essential infrastructure. This includes ensuring operations specialists and analysts are expertly trained, thoroughly informed, and consistently performing at their best. You will oversee all operations escalations to identify coaching opportunities and close process gaps. Working cross-functionally with Vendor Management, Compliance, Digital Transformation, and Customer Support, you will ensure that all tools, workflows, and messages align with our mission and business objectives.