ALIS Pay Support Specialist

ALIS Pay is dedicated to providing a seamless and user-friendly payment solution, focusing on simplifying payment processing for the Assisted Living space. As the ALIS Pay Support Specialist, you will respond to new client inquiries and provide helpful, timely support, assist in onboarding new communities to the ALISPay feature by facilitating initial setup, and answer frequently asked questions. You will also troubleshoot client issues, monitor tickets in the issue-tracking system and assist in proper routing to the correct team or specialist, and maintain and organize client profiles to ensure accuracy and ease of access. You’ll participate in team training sessions and contribute ideas for improving service delivery.