Customer Success Manager

As a CSM, you can expect to build a deep understanding of the use of Mitratech products to promote better user onboarding, increased user adoption, and ongoing refinement of the solution as needs change overtime. This role does not require any specific sales targets be met, although client retention and growth is the overall goal. The role involves representing Mitratech to clients through regular communication, driving end-user adoption through product-focused meetings, managing a portfolio of renewals, and tracking clients’ measurement(s) of success. The CSM collaborates with Mitratech departments to achieve client needs, communicates long-term needs, and advises on future efforts.