Accounts Receivable Collection Specialist

Ensures timely and accurate processing of incoming payments and maintains financial records related to customer accounts. This role supports the financial health of the organization by managing billing, collections, and reconciliation processes. Success in this role is defined by maintaining low days sales outstanding (DSO), accurate ledger entries, and effective communication with internal and external stakeholders.

Billing & Invoicing • Generate and distribute customer invoices in accordance with contract terms and billing schedules. • Review billing data for accuracy and resolve discrepancies prior to submission. • Maintain records of invoices and payments in the accounting system. Collections & Customer Communication • Monitor aging reports and follow up on overdue accounts via phone and email. • Collaborate with customers to resolve payment issues and negotiate payment plans when necessary. • Document collection efforts and escalate unresolved issues to management. Reconciliation & Reporting • Reconcile customer accounts and apply payments accurately. • Prepare monthly AR reports and assist with audit requests. • Identify and report trends in payment delays or disputes. Compliance & Process Improvement • Ensure compliance with company policies, GAAP, and applicable regulations. • Recommend and implement process improvements to enhance AR efficiency. • Maintain confidentiality of financial data and customer information.