Customer Service Advocate

Be a part of a team that delivers exceptional service and support for policyholders and partners. As a Customer Experience Universal Advocate, you will handle inquiries that require in-depth product knowledge and precision. This position calls for strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment. You’ll interpret customer needs, provide accurate resolutions, and exercise sound judgment while managing sensitive information--all while contributing to our mission of creating a positive, professional experience for every customer interaction.

Communicate with customers via phone, email, and chat, using multiple software tools to navigate policy details, research products, and deliver effective solutions in a fast-paced environment. Accurately document and resolve customer requests for account information and updates while educating customers on digital tools for future self-service. Consistently meet or exceed established call center, team, and individual performance goals. Identify and escalate trends or opportunities to improve the overall customer experience across multiple interactions.