US
- Partner with internal teams and clients to implement, maintain, and optimize client benefit administration websites, ensuring high-quality service delivery and timely issue resolution.
- Manage client site implementations and updates, including testing for quality assurance and driving the resolution of identified technical and process-related issues.
- Research and resolve client inquiries, triage tickets, and provide clear, proactive communication while coaching team members and driving continuous process improvements.
Benefits Administration
Project Management
Client Implementation
System Configuration
Microsoft Excel