Billing Specialist

The Billing Specialist manages the billing process, from charge creation to payment collection. This role ensures accurate transactions and timely collection of outstanding balances, while maintaining positive customer relationships and up-to-date records in the company's CRM system. Billing Responsibilities include processing payments, reviewing customer accounts, identifying discrepancies, monitoring and tracking payments, and collaborating with Bookkeepers and Billing Managers to address billing inquiries. Customer Service Responsibilities: Respond to customer inquiries related to billing, invoicing, and payment processing through phone, email and chat support channels. Assist customers in resolving issues related to their accounts. Work closely with the billing and payment processing teams to ensure timely and accurate processing of invoices and payments. Handle customer complaints and concerns with empathy and professionalism and provide solutions that meet the needs of the customer and the company. Maintain accurate and detailed records of customer interactions, including phone calls and chat conversations.