Business Systems Project Manager

The Business Systems Project Manager will be responsible for leading various strategic business initiatives from inception through validation. Strategic initiatives may be site, region, or corporate specific. Additionally, they are responsible for ensuring divisional teams have the knowledge and skills to effectively manage the ERP system in support of Customer Care, New Product Introduction, and Quoting / Pricing functions. They must use judgement, experience, and technical knowledge to establish and train best practices in these areas. They must promote an environment that fosters safety, teamwork, open communication, and a focus on quality, efficiency and operational excellence. They will provide training support of Pioneer’s ERP business system, ensuring integration, and adoption of the system into the Divisions and bring innovative solutions to business problems. Act as ERP Subject Manager Expert in the First Article, Customer Care, and Pricing modules. Support divisional resources in determining if the provided pricing model is profitable and work with Corporate Pricing function to recommend changes as needed. This role leads training, onboarding, and development of customer experience roles; Customer Care and Pricing Specialists. Serves as regional customer care advisor for ‘at-risk’ and/or new strategic customer opportunities as needed.