Customer Care Representative

VF Corporation is looking for exceptional customer care representatives to fill full-time seasonal positions in our Customer Service Department supporting brands like The North Face, Vans, Timberland and more! Provide exceptional customer service by responding efficiently, accurately, and courteously on all customer transactions through inbound calls, live chat, and email correspondence. Process product orders and provide prompt and efficient response and resolution to all customers’ requests utilizing multiple different screens, systems and websites. Assist customers, sales reps, and management with inquiries or issues concerning orders. Analyze, review, and process customer's request for return authorization and credits. Maintain effective communication with customers to provide ongoing information flow as it relates to sales, promotions, and problems to ensure accurate billings and shipments. Provide technical and/or product information as required to respond to customer inquiries. Certain Customer Care Representatives will have additional responsibilities to service our customers over social media platforms, warranty claims, and other special projects.