Senior Manager of Product Design

In this role you will:

• Level up the quality of design in our product and the craft of our design team
• Shape a design vision grounded in customer insights and data, focusing on the product experiences where design can drive the greatest impact
• Mentor and empower a team of 9 designers as a hands-on player-coach who deeply understands users, workflows, and product details

What you’ll lead:

• Champion user-centered design across prototyping, journey mapping, system design, and interface design
• Build and evolve the design team’s culture, principles, vision, and shared language
• Establish and maintain design processes and rituals that enable high-quality work at high velocity

90 Days at Flock:

• Spend time listening to customers and users — through shadowing support calls, ride-alongs with customer-facing teams, and observing real workflows — to build firsthand empathy for how our products are used in practice
• Review design operations, rituals, and execution patterns to understand current velocity and quality
• Begin an initial audit of critical product areas to identify the highest-ROI opportunities for design quality or consistency improvement