Job Description
As a Customer Success Specialist at The Flex, you’ll be the bridge between our technology and our clients’ success. You’ll support both guests and landlords, ensuring smooth communication, fast issue resolution, and consistently high satisfaction levels. This role is perfect for someone who’s tech-savvy, empathetic, and thrives on helping people succeed — whether that means solving issues, optimising systems, or delivering world-class support. Key responsibilities include: Customer Support, Onboarding & Guidance, Problem Resolution, Performance Monitoring, Cross-Team Collaboration and Upsell & Retention.
About The Flex
At The Flex, they’re on a mission to reinvent the global rental experience, believing renting a home should be easy, fast, and borderless.