New Customer Support Representative (Employee Health Insurance)

Assist potential customers with navigating our online insurance shopping experience and obtaining quotes for their company’s health insurance options. Work with existing customers to answer and resolve basic administrative and billing questions. Your main goal will be to ensure that customer inquiries are responded to quickly and thoroughly. Contribute daily to the Support team’s mission to delight our customers and help eliminate the fear of purchasing and using health insurance. Use multiple communication channels, including phone, chat, and email, to communicate with customers and support ticketing software to document customer interactions. Propose process and product solutions to improve customer experience.