Customer Success Manager

As a Customer Success Manager, you'll serve as the primary point of contact for large accounts and franchise partners developing strong, trust-based relationships with key stakeholders. Conduct regular business reviews and strategic planning sessions, proactively identifying opportunities for account expansion and growth. You'll create and execute comprehensive success plans tailored to each customer's business objectives. Monitor customer health metrics and usage patterns to identify at-risk accounts and collaborate to establish success metrics and KPIs. Drive product adoption and feature utilization to maximize customer ROI, partnering with Sales, Product, Support, and Marketing teams to achieve customer success. Understand the unique needs and challenges of franchise business models and develop scalable processes for franchise partner success.