Junior Customs Declaration Agent

Position Summary:

• We are seeking a detail oriented Junior Customs Declaration Agent to support Singapore import and export customs permit processing.
• The role processes assigned permit requests from receipt to completion.
• No customs background is required; structured training is provided.

Job Details:

• Work from Home setup with Monday to Friday day shift, starting between 8:00 AM and 10:00 AM Philippine time.
• Holidays may be required based on roster.
• Three weeks of structured training followed by supervised processing before independent work.

Responsibilities:

• Receive and take ownership of assigned customs permit requests in the client's portal and ticketing system.
• Review commercial invoices, packing lists, and other documents for completeness and consistency.
• Prepare, validate, and submit Singapore import and export permit declarations following approved procedures.
• Monitor submitted declarations for approvals, rejections, and amendments, and act on outstanding requests.
• Contact customers to request missing documents, clarify instructions, and provide status updates.

Qualifications:

• At least 1 year of BPO experience in back-office processing, data entry, document review, or customer service.
• Strong attention to detail with accurate work in a high volume environment.
• Clear written and verbal English, comfortable with web portals and Microsoft Excel.
• Able to follow detailed procedures and manage several open requests at once.