Account Services Rep I

This is a remote position after 1 week of training. Westgate Resorts is seeking a Collections Agent Bilingual  that will be responsible for all activity on accounts to maintain the best possible portfolio performance and customer service. Our compensation package includes an hourly rate of $16.50/hour and incentive structure with earning potential of up to $500-$700 a month, plus shift differential pay. As a Collections Agent Bilingual you will: Handle inbound/outbound telephone calls with owners to collect all past due payments and down payments, while providing customer service Identify accounts that need additional research or skip tracing to be contacted and take necessary action to ensure the account is contacted promptly Provide accurate information to owners regarding their accounts during every communication Problem solve and swiftly resolve owner inquiries, as needed Follow training and quality models to ensure proper Account Services methods are used