New Customer Operations Associate I

As part of our Customer Operations team, Operations Associates ensure timely and accurate resolution of complex customer inquiries through omni-channel communication, and partner with cross-functional teams to implement new systems and products. Resolve escalated customer inquiries primarily via email, with occasional phone support. Responsible for maintaining professionalism and excellent Quality Assurance scores. Utilize in-depth product and financial knowledge to investigate and resolve customer issues. Participate in ongoing training to develop new skills and help identify areas of improvement. Proactively collaborate cross-functionally to resolve complex customer issues and independently manage schedules to drive productivity. Must be willing to support operation functions on evenings, weekends and public holidays.