Job Description
As a Technical Account Manager within the Customer Success team, your role involves supporting business operations, creating value, and resolving issues. Onboarding new customers and designing the platform for complex scenarios will be key. You will monitor technical usage, address technical questions, and ensure technical needs are met. You will also attend meetings, present to customers and partners, maintain relationships with channel partners, and act as a bridge between customers and the SOCRadar team. Exploring product value with customers and demonstrating additional modules will be part of the role. Responsibilities include onboarding, conducting product training, creating custom integrations, monitoring platform use, providing regular updates, and assisting with remediation in case of breaches.
About Socradar
SOCRadar’s mission is to empower organizations to proactively prepare against evolving cyber threats.