Job Description
Brightspeed is looking for a Dispatch Specialist I to join our team! As a Dispatch Specialist I you will be responsible for monitoring the workflow for technicians, evaluating and reassigning work as needed. In this key role you will provide updates and status information on the progress of work and escalating as appropriate. Your responsibilities include Utilizing systems to monitor workflow and load the work to qualified technicians, evaluating and reassigning work to available technicians as needed, monitoring and regulating work volumes, and communicating with technicians to resolve force availability imbalances.
About Brightspeed
Brightspeed provides fast, reliable internet connections and customer experience in twenty states throughout the Midwest and South.