Manager, Customer Happiness Operations

As the Manager, Customer Happiness Operations, you will oversee the daily operations and performance of AG1 global Customer Happiness (CH) teams across multiple regions. Reporting to the Director, Customer Happiness Operations, you will support efforts to deliver outstanding customer experiences through internal teams and BPO partners. You will foster a customer-centric culture, optimize performance metrics, and ensure CH teams deliver service excellence in alignment with the values of AG1. In this pivotal role, you will lead cross-functional collaboration, manage escalations, and drive improvements in customer retention and satisfaction. You will also mentor and develop global talent, ensuring smooth operational efficiency. The ideal candidate will possess strong leadership skills and the ability to adapt in a fast-paced, dynamic environment.