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Customer Engagement:
- Work directly with billers, coordinators, and clinical staff to deeply understand their workflows.
- Serve as the technical voice in customer conversations, translating between clinical and engineering languages.
Technical Deployment:
- Own the full arc of a customer deployment, from workflow analysis to building integrations.
- Write production code and configure the agent platform, including prompts, tools, and guardrails.
Problem Solving & Collaboration:
- Debug production issues across the full stack, from data to APIs and UI.
- Surface learnings to product and platform teams to create reusable patterns from deployments.
Ascertain
Ascertain builds AI agents to automate administrative work for healthcare care teams, saving significant staff hours. The company is backed by major healthcare entities like Northwell Health and Deerfield Management, indicating a collaborative and mission-driven culture focused on urgent, impactful work.