Manager of Clinical Implementation

Implementation Business Ownership:

• Own the full implementation lifecycle for assigned US accounts, including project planning, milestone definition, go-live readiness criteria, and formal handoff to Customer Success.
• Work with the Technical Implementation Management team to build and maintain implementation project plans with clear timelines, dependencies, and escalation paths for each account.
• Serve as the primary internal owner for implementation outcomes, coordinating across internal teams and customer stakeholders.

Customer Workflow Design & EHR Integration:

• Partner with clinical stakeholders to define screening workflows that integrate Optain’s platform with existing clinical operations and EHR systems (Epic, Athena, and others).
• Collaborate with Technical Implementation to define HL7 interface requirements, VPN/SFTP connectivity, and platform configuration for each customer.
• Translate clinical requirements into actionable technical specifications and coordinate with Engineering/Product to resolve configuration or integration issues.

Training & Enablement:

• Develop and deliver training programs for clinical staff (technicians, nurses, physicians) on camera operation, image capture, and platform workflow—both in-person and virtual.
• Create standardized training materials, quick-reference guides, and clinical workflow documentation for repeatable use across accounts.
• Lead on-site go-live support during launch periods, troubleshooting workflow and adoption issues in real time.