Business Analyst II

The Servicing Business Analyst II will report to the Servicing Automation Manager. This individual’s primary roles are to manage various tasks associated with ICE application implementation, project implementation, and support the Servicing team. Responsibilities: • Read and interpret with the BU vendor release notes and manifest documents to support the roll out upcoming features of default/call center servicing systems. • Working with the BU to obtain their requirements needed to create process flows, requirement documentation and user scenarios, test cases, test case execution steps, and user test coordination. • In coordination with the BU, analyze data, interpret results and troubleshoot if results look incorrect; request changes as needed to meet business requirements. • Report on common sources of technical issues or questions and obtain prioritization from the BU to make recommendations to product team. • Assist with the implementation of projects and enhancements to the default/call center Servicing systems. • BA to participate with BU on schedule demos, spin ups and other ICE meetings as scheduled/needed • BA to work tickets opened by the BU for issues and research • BA to meet with NAF default team to determine what changes are needed to be made in the workstations • BA document requirements and rules from BU, Legal, Compliance and obtain BU signoff prior to making updates in test region (these requirements can be used by the BU to make updates to procedures, job aids, training doc, ext) • BA to perform initial testing and then lets the BU know when they can test updates • BU to sign off on changes • BA to complete configuration changes in system • BA to communicate with ICE regarding production bugs and follow up on tickets with ICE • BA to obtain BU Prioritization of upcoming enhancements