Senior Team Lead, Call Center (Healthcare)

Porter is seeking a driven, hands-on Senior Team Lead to take ownership of day-to-day call center performance. The ideal candidate thrives in high-intensity, fast-paced settings, is data-driven and decisive, and has a proven track record of scaling contact center performance with predictable and measurable results. Key responsibilities include overseeing daily operations to ensure performance metrics and KPIs are consistently met, driving team and individual productivity, and actively monitoring performance to identify and address issues. The role requires fostering accountability and collaborating with leadership to implement process improvements.