Job Description

We are looking for a talented Payments Partnership Associate who is willing to gain a deep understanding of our technology and services and assist in the growth of our global operations. This role will assist and support the different Operations teams to continue improving the relationships with our acquirers, issuing banks, and card schemes across dLocal markets, by assisting with presentations or insights on issues/improvement areas identified. The candidate will actively participate and support in order to have a challenging agenda with issuers. You will analyze data frequently to detect improvement opportunities regarding cost, Conversion, and Chargeback rates. Support investigating and bringing business solutions or tools to improve our service and expand our business. Assistance during the project life cycle. Track and measure the results of the actions achieved together with third parties or as part of the squad's optimization. Work closely with product, customer success, and technology teams to maximize dLocal conversion rate. Manage the brands (VISA and Mastercard) Fraud Programs we receive from our acquirers. Communication with acquirers and with our internal teams to get the merchant involved and take actions accordingly. Understand dLocal operations in order to detect and prevent operational and system/technical problems and suggest operational improvements with strategic thinking.

About DLocal

dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets.

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