Job Description
Providing Level 1 technical support (verbal and written) for the Company’s software products (IAMQC, MSDRx) and related applications to both external and internal customers. Handling customer support inquiries, conveying customer feedback to Product Management, Quality, and Marketing teams, writing work instructions, using the database for boilerplate product support language, and managing and tracking customer complaints. Provide daily technical support to customers in the use of LGC Software applications with a primary focus on IAMQC and MSDRx applications for Quality Measurement Tools.
About LGC Clinical Diagnostics
LGC Clinical Diagnostics develops and manufactures a comprehensive portfolio of catalogue and custom-developed diagnostic quality solutions.