Customer Education Manager

The Customer Education Manager will be responsible for designing, producing, and maintaining educational content for MaintainX’s customer education channels, including the customer academy and video library. This role will focus on developing content that enables MaintainX users to develop core competencies through certifications and learning paths constructed from eLearning modules. In this role, you will work closely with the Client Success, Product, and Marketing teams to understand the educational needs of our customers and integrate those insights with our organizational vision to develop high-quality skill-based content. Your duties will include defining educational content requirements, researching customer personas, using models such as ADDIE and SAM to develop instructional content, regularly auditing educational channels, developing and executing a content maintenance strategy, helping define the Customer Education roadmap, and providing consultation to other Customer Education team members on curriculum and content design.