Be present and engaged across all social platforms, actively responding to comments, DMs, and mentions in a timely, on-brand way
Build genuine relationships with our community by creating thoughtful, engaging, and personalized interactions
Provide customer support through social channels by answering questions.

What You Bring to the Table:

1–2+ years of experience in community management, customer service, or social media
Exceptional written communication skills and can adapt tone to reflect brand voice
Genuinely enjoy connecting with people and creating positive customer experiences

Location:

Fully remote across North America
Domestic or international travel may be required for team gatherings and events

Poppy & Peonies

Poppy & Peonies is a fun and energetic brand that believes style and function should always go hand-in-hand, creating practical vegan leather pieces. Founded in 2015, it has grown from filling orders in the founder's basement to appearing on Dragons’ Den and collaborating with influencers.

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