Serving as customers' primary point of contact, ensuring all interactions are handled with care and professionalism.
Responding to all customer inquiries via live chat (Todio), email, and other communication channels.
Providing accurate information about products, policies, and services.

What You Bring to the Role:

Experience in a customer service or customer facing role within a DTC or ecommerce customer service environment.
Strong communication skills to resolve or de-escalate challenging customer issues.
Familiarity with live chat platforms and customer service software like Tidio.

Poppy & Peonies

Poppy & Peonies is a brand that believes style and function should go hand in hand, creating practical pieces. They are committed to protecting the environment, using vegan leather and plastic-free shipping with recycled materials, aiming for a more sustainable product line.

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