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About The Opportunity:

  • Serving as customers' primary point of contact, ensuring all interactions are handled with care and professionalism.
  • Responding to all customer inquiries via live chat (Todio), email, and other communication channels.
  • Providing accurate information about products, policies, and services.

What You Bring to the Role:

  • Experience in a customer service or customer facing role within a DTC or ecommerce customer service environment.
  • Strong communication skills to resolve or de-escalate challenging customer issues.
  • Familiarity with live chat platforms and customer service software like Tidio.

Poppy & Peonies

Poppy & Peonies is a brand that believes style and function should go hand in hand, creating practical pieces. They are committed to protecting the environment, using vegan leather and plastic-free shipping with recycled materials, aiming for a more sustainable product line.

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