Serving as customers' primary point of contact, ensuring all interactions are handled with care and professionalism.
Poppy & Peonies is a fun, energetic brand built on the belief that style and function should go hand in hand. They are passionate about creating practical pieces that make life a little easier and help lighten the load. The team has grown into new product categories and built exciting collaborations with influencers and brands.
Lead the strategy and execution of Poppy & Peonies’ customer experience function across all customer touch points.
Develop scalable systems, processes, and workflows that allow the customer support team to grow alongside the business.
Build and implement a customer retention strategy designed to increase repeat purchases and strengthen long-term customer relationships.
Poppy & Peonies is a fun and energetic brand that believes style and function should always go hand-in-hand. They focuses on creating practical pieces that make life a little easier and literally lighten the load. Since 2015, it has grown to expand into new product categories and collaborate with exciting influencers and brands.
Support system updates and data migration initiatives tied to Lillio’s Payments platform.
Work directly with customers to guide them through merchant applications and answer questions.
Supporting customers with troubleshooting technical support issues via chat, email and phone.
Lillio (formerly HiMama) is a mission-driven business focused on empowering early childhood educators through innovative tools. They are a Series B, private-equity backed company recognized as an industry leader in EdTech.
Answer customer calls and reply to email inquiries in a fast-paced environment.
Act as a point of escalation for complex customer and process issues.
Assist customers with navigating the Nutrafol website.
Nutrafol is a company that creates clinically tested products for hair growth and provide support for people at every step of their hair journey. They embrace individuality and differences, leading by example, and empowering themselves and others with their passion for wellness and innovation.
Provide multi-channel support by managing phone calls, tickets, chat, and social media interactions.
Deliver accurate and timely assistance to resolve inquiries, complaints, and return/refund requests while following company procedures and policies.
Build strong customer relationships through clear, empathetic, and proactive communication.
BiOptimizers helps people go from baseline health to peak biological performance by developing science-backed supplements and wellness tools. As a remote-first company with a globally distributed team, they focus on clarity, autonomy, and operational excellence, designing every role to support the health and performance of both customers and their organization.
Deliver best-in-class service and support to merchants via email and phone, using Loop product expertise.
Troubleshoot and diagnose software issues with empathy, escalating unresolved issues with detailed documentation.
Gather merchant feedback to share with Product and Engineering teams, acting as the Voice of the Customer.
Loop provides a connected commerce operations suite to help merchants make smarter decisions by fixing returns and exchanges. They have over 5,000 brands trusting them to turn cost centers into growth engines, and they value empathy, high standards, and authenticity.