Serving as the primary operations business partner for the global Customer Support team.
Leading a lean team of Customer Support Operations experts that own strategic initiatives.
Identifying and implementing operational improvements to enable the Customer Support team to achieve targets.
Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely. They are an award-winning team recognized as one of Canada’s Best Managed Companies with over 600 employees.
Design and manage the operating rhythm for the CX organization, including leadership forums, business reviews, planning cycles, and cross-functional governance meetings.
Lead and develop a team responsible for CX programs and operational strategy supporting post-GTM customer-facing functions.
Define strategy, develop roadmaps, and execute high-impact initiatives spanning multiple customer-facing teams across the post-GTM lifecycle.
They are building the foundation for a safe, productive digital future, innovating the market-leading enterprise password manager and pioneering Extended Access Management. The company has surpassed $400M in ARR and is continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row.
Shape and enhance a global support structure for SMB clients and Member Apps.
Optimize operations and unify processes to drive efficiency and service quality.
Lead a team committed to creating exceptional customer journeys.
Jobgether is a platform that uses AI-powered matching to ensure applications are reviewed quickly and fairly. They identify top-fitting candidates and share the shortlist with hiring companies, with the final decision managed by the internal team.
Support system updates and data migration initiatives tied to Lillio’s Payments platform.
Work directly with customers to guide them through merchant applications and answer questions.
Supporting customers with troubleshooting technical support issues via chat, email and phone.
Lillio (formerly HiMama) is a mission-driven business focused on empowering early childhood educators through innovative tools. They are a Series B, private-equity backed company recognized as an industry leader in EdTech.
Lead, hire, and develop a high-performing global Customer Engineering & Support (CES) Operations team.
Design and implement learning programs to ensure technical proficiency, AI adoption, industry knowledge, and professional development.
Manage technical documentation, knowledge programs, and internal/external content to improve support efficiency and self-service capabilities.
Jobgether is a platform connecting job seekers with employers through an AI-powered matching process. They aim to ensure applications are reviewed quickly and fairly, identifying top candidates for hiring companies.
Lead day-to-day Customer Support operations across internal teams and BPO partners in a 24/7 environment.
Monitor and manage operational performance across key service metrics.
Identify operational risks early by monitoring volume trends, service signals, and operational capacity.
Vio is a travel tech platform that helps millions of users make smarter travel decisions by comparing stays across 100+ booking sites. They aim to reshape how people discover and book accommodation through technology travelers can trust. They have operations in 100+ markets and are growing fast.
Lead new customers from signed contract to fully live on Endless.
Build strong relationships with key stakeholders at each brand, proactively identify risk, and drive renewals.
Deeply understand each customer's operations so you can identify expansion opportunities.
Endless Commerce is an AI-powered CommerceOS that helps consumer brands manage omnichannel operations. They serve brands scaling from $1M to $500M+ in revenue, providing real-time inventory visibility, EDI, purchase order automation, and supply chain intelligence.
Own and continuously improve the CX quality framework.
Analyze customer feedback and support tickets to identify issues.
Monitor and report on key CX metrics to prioritize improvements.
Eneba is building an open, safe and sustainable marketplace for gamers. Their marketplace supports close to 20m+ active users and provides trust and safety.
Answer customer calls and reply to email inquiries in a fast-paced environment.
Act as a point of escalation for complex customer and process issues.
Assist customers with navigating the Nutrafol website.
Nutrafol is a company that creates clinically tested products for hair growth and provide support for people at every step of their hair journey. They embrace individuality and differences, leading by example, and empowering themselves and others with their passion for wellness and innovation.
Design and own WeTravel’s global Customer Support strategy and operating model.
Lead, coach, and develop a globally distributed team of technically capable support agents and managers.
Partner closely with Product and Engineering to prioritize fixes and improvements.
WeTravel is a 300+ person company representing more than 50 countries. They combine global diversity with the agility and closeness of a much smaller team. Financially, WeTravel is highly secure and growing fast, with 50–100% year-over-year growth depending on the metric.
Manage intake and triage of CX tool enhancement and configuration requests, ensuring timely updates and communication.
Build, configure, and test workflows, automations, dashboards, and reports in CX tools according to team guidelines.
Maintain accurate documentation of tool configurations, governance standards, and training resources.
Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Founded in Montreal, Canada in 2005, Lightspeed serves retail, hospitality, and golf businesses in over 100 countries with teams across North America, Europe, and Asia Pacific.
Evolve our product strategy to improve how our post-sale experience delivers greater customer delight, retention, referral growth and cross-product adoption.
Develop a deep understanding of both PolicyMe customers and internal customers - use this knowledge to build products and features that your users love.
Lead the product team through the full product lifecycle: problem definition, discovery, solution design, scoping, execution, launch, and iteration
PolicyMe is Canada’s leading digital insurance solution, offering straightforward and affordable financial protection for families from coast to coast. They operate with a remote-first culture and are looking for ambitious yet humble humans to join their team.
Own the end-to-end lifecycle strategy, ensuring every stage of the customer journey deepens connection and drives repeat behavior.
Build and launch Lola’s loyalty program, including structure, tiers, benefits, and ongoing engagement.
Lead the retention and loyalty strategy component of our digital products: the website and mobile app.
Lola Blankets is a fast-growing, design-driven brand creating the world’s most loved faux-fur blankets. With a devoted community, strong influencer presence, and rapid scale, they are redefining what comfort and style mean for the home.
Aligning with Clickstop’s Core Values to drive our culture and business forward.
Providing industry best customer experience for one of our e-commerce brand, Fasteners Plus.
Demonstrating our commitment to our brand promise by providing the customer with what they want, when they need it on their first call.
Clickstop is an award-winning company with a great culture. They seek employees ready to work in an environment where they are allowed freedom and the responsiblity to act like an owner and have a passion for helping customers.
Lead and supervise a team of external Customer Experience Agents across email, chat, and phone channels.
Set clear performance expectations, KPIs, and quality standards; conduct regular coaching and feedback sessions to support team development.
Serve as the initiation escalation point for high-impact customer issues, directly responding to customer inquiries in a timely and professional manner.
NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences.
Lead and scale the Customer Success Organization by managing and developing a team of Customer Success Managers.
Elevate the end-to-end customer experience by defining what “top-tier customer experience” means and translating it into repeatable standards.
Drive strategic customer outcomes by personally overseeing and supporting a portfolio of Arcadia’s most strategic and complex customers.
Arcadia is the global utility data and energy solutions platform. With their leading data platform, AI-powered analytics, industry expertise, and expansive partner network, they deliver solutions for every stage of the enterprise energy management lifecycle across carbon, cost, and reliability. They are building a team of individuals from different backgrounds, industries, & educational experiences.
Build systems and automation for amazing customer experiences.
They are looking for someone to lead and scale a frontline customer team. Fetch is a startup or high-growth company that emphasizes innovation and teamwork.
Own the end-to-end commercial strategy across Retail and DTC/E-Commerce, with full P&L accountability.
Build and deepen strategic relationships with key retail partners and buyers, establishing Bobbie as a preferred partner.
Develop and execute data-driven customer acquisition and retention strategies that improve CAC, LTV, and overall channel economics.
Bobbie is creating a parenting culture of confidence, not comparison, starting with how we choose to feed our babies. They craft European style infant formula with purposefully sourced, organic ingredients, delivering it directly to parents' doorsteps. The Bobbie team is composed of mom scientists, nutritionists, pediatricians, and lactation consultants.
Provide timely, high-quality support to MoonPay customers and partners across multiple channels.
Investigate customer issues, identify root causes, and resolve problems while ensuring a smooth customer experience.
Collaborate with internal teams to resolve escalations and operational issues impacting customers.
MoonPay is a unified payments platform for digital currency, making it easy to buy, sell, swap, and pay in digital currencies. They are trusted by over 30 million customers and over 500 ecosystem partners, with a focus on collaboration and building secure, scalable solutions.
Own and optimize CX platforms, ensuring performance and alignment with operational needs
Design and improve support workflows, automation, and ticketing logic
Lead strategic automation and AI initiatives, including chatbot development and CRM integrations
Age of Learning is a leading developer of learning resources for Pre-K through 5th grade, helping children build a foundation for academic success. They have served over 50 million children worldwide and are a global leader in advancing equity, access, and opportunity for all children.