Senior Manager, Support Operations
Benefits
3w PTO
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CX Systems Management:
- Own and optimize CX platforms like Zendesk and Ada
- Ensure system performance, reliability, and alignment with operational needs
- Lead vendor relationships and system implementation efforts
Workflow Optimization:
- Design and improve support workflows and automation
- Refine ticketing logic to increase efficiency and customer satisfaction
- Audit data regularly to maintain accuracy and inform process decisions
Strategic Initiatives:
- Lead strategic automation and AI initiatives, including chatbot development
- Partner with Engineering, Product, Legal, and Marketing for CX solutions
- Support training and onboarding by documenting system processes
Age of Learning, Inc.
Age of Learning is a leading developer of learning resources for Pre-K through 5th grade, helping children build a foundation for academic success. They have served over 50 million children worldwide and are a global leader in advancing equity, access, and opportunity for all children.