Similar Jobs

See all

The Opportunity:

  • Lead the strategy and execution of Poppy & Peonies’ customer experience function across all customer touch points.
  • Evaluate and improve current customer service operations to ensure fast, thoughtful, and consistent support.
  • Develop scalable systems, processes, and workflows that allow the customer support team to grow alongside the business.

What You Bring to the Table:

  • You have 7+ years of experience in customer experience, retention and customer support, or operations leadership.
  • You have experience building or scaling customer support functions within a fast-growing e-commerce or consumer brand.
  • Experience with customer support platforms (such as Gorgias, Zendesk, or similar tools) is an asset.

Total Rewards:

  • 3 weeks of paid vacation per year
  • 5 additional flex days
  • $1,500 CAD annual health spending account

Poppy & Peonies

Poppy & Peonies is a fun and energetic brand that believes style and function should always go hand-in-hand. They focuses on creating practical pieces that make life a little easier and literally lighten the load. Since 2015, it has grown to expand into new product categories and collaborate with exciting influencers and brands.

Apply for This Position