Director of Customer Experience
Benefits
3w PTO
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The Opportunity:
- Lead the strategy and execution of Poppy & Peonies’ customer experience function across all customer touch points.
- Evaluate and improve current customer service operations to ensure fast, thoughtful, and consistent support.
- Develop scalable systems, processes, and workflows that allow the customer support team to grow alongside the business.
What You Bring to the Table:
- You have 7+ years of experience in customer experience, retention and customer support, or operations leadership.
- You have experience building or scaling customer support functions within a fast-growing e-commerce or consumer brand.
- Experience with customer support platforms (such as Gorgias, Zendesk, or similar tools) is an asset.
Total Rewards:
- 3 weeks of paid vacation per year
- 5 additional flex days
- $1,500 CAD annual health spending account
Poppy & Peonies
Poppy & Peonies is a fun and energetic brand that believes style and function should always go hand-in-hand. They focuses on creating practical pieces that make life a little easier and literally lighten the load. Since 2015, it has grown to expand into new product categories and collaborate with exciting influencers and brands.