Post-Sales Enablement Manager

The Post-Sales Enablement Manager will spearhead the design and delivery of ongoing training programs for Customer Success and Account Management teams, ensuring they possess the requisite knowledge, skills, and resources for peak performance. Responsibilities include collaborating with Enablement peers and stakeholders to develop a comprehensive learning curriculum and processes that drive post-sales excellence, fostering customer satisfaction and growth. The role involves conducting needs assessments, refining processes with Revenue Operations, measuring program effectiveness, and acting as a subject matter expert in CS/AM methodology and enablement.

The manager will launch a comprehensive training and enablement program for CS and AM teams including building a new hire onboarding curriculum, facilitating ongoing skills training & enablement, and creating process playbooks focused on product adoption, churn risk mitigation, and account growth strategies. This position requires creativity, self-motivation, and autonomy to identify training needs and ensure consistency and effectiveness across teams.