Staff Site Reliability Engineer

ServiceNow

Remote regions

Canada

Salary range

$94,088–$131,588/yr

Benefits

Unlimited PTO

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Role Overview:

  • Provide senior technical leadership for the reliability, availability, and performance of critical cloud infrastructure in a Canadian regulated environment.
  • Own ambiguous, multi-system reliability problems and influence technical architecture, operational standards, and engineering practices.

Key Responsibilities:

  • Lead technical incident response, root cause analysis, and systemic corrective actions across services and teams.
  • Design and implement automation with Bash, Python, JavaScript, Ansible, and Puppet to eliminate operational toil.
  • Drive improvements to Kubernetes, PostgreSQL, Linux, GCP, networking, monitoring, and observability.

Qualifications:

  • 8+ years of relevant engineering experience with a bachelor's degree or equivalent, plus deep Linux, cloud, and Kubernetes expertise.
  • Advanced scripting, configuration management, database, and networking skills, with experience mentoring engineers.
  • Strong communication and leadership abilities, with a focus on reliability engineering best practices.

Additional Information:

  • Requires physical presence in Canada and ability to obtain Canadian government Reliability Status for Protected B environments.
  • Shifts cover day, swing, or overnight schedules as part of a 24x5 operation, with flexible or remote work personas.

ServiceNow

ServiceNow is the AI control tower for business reinvention, bringing together AI, data, and workflows for 85% of the Fortune 500. The company fosters an AI-native culture where technology and talent work together to drive meaningful innovation.

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