US
- Manage the end-to-end onboarding experience for 401(k) plans, including new plan setups and conversions from existing providers.
- Serve as the primary point of contact for plan sponsors and administrators via email, phone, and video, guiding them through complex multi-step processes.
- Monitor performance against key benchmarks and partner cross-functionally with Sales, Operations, and Legal to resolve issues and improve the client experience.
Analytical Skills
Salesforce
Communication