Remote Service Center Representative

Provide high-quality customer support by answering inquiries through various communication channels (phone, email, chat). Offer solutions, answer product-related questions, and provide updates regarding orders or service status. Maintain accurate and detailed records of customer interactions, including any actions taken. Collaborate with internal teams to resolve complex customer issues and escalate when necessary. Meet or exceed customer service performance and quality targets. Maintain a professional and empathetic approach when interacting with customers. Stay up-to-date with product knowledge and service offerings to provide accurate information.