Lead Program Manager, Operational Transformation

This role helps define and translate strategy into execution, driving programs that enhance efficiency, collaboration, and scalability across teams. You will coordinate cross-functional initiatives, partner with every department across the organization, and embed data-informed, AI-enabled practices into how we work. The ideal candidate combines deep program management skill, operational insight, and change management capability. Lead and deliver cross-company transformation initiatives with a heavy focus on AI adoption. Define scope, outcomes, and success metrics. Maintain a roadmap and prioritized backlog of operational improvement and AI-enabled projects, ensuring progress, resourcing, and measurable impact. Partner with leaders across the organization to identify inefficiencies and bottlenecks in business operations, then design and drive initiatives that improve speed, quality, and scalability. Plan and lead training and communication programs that drive adoption of new tools and processes.