Customer Service Representative - 30 hours per week

The Customer Service Representative plays a vital role in managing increased customer inquiries during our busy “super bowl” season (September 2025-January 2026), ensuring a smooth and positive customer experience. Your impact is significant, as you help maintain high customer satisfaction and loyalty, directly contributing to Petite Plume’s success. This is a seasonal temporary position with 30 hour work weeks, and potential to flex up in hours during our peak weeks. Assisting with customer inquiries Answer customer inquiries via our ticketing system, Gorgias, and over the phone Update customer records in the system, including notes about interactions Ensure customer satisfaction Acknowledge and resolve customer complaints with empathy Communicate and coordinate with colleagues as necessary Maintain a positive, empathetic, and professional attitude