Knowledge Management Senior Specialist EMEA

As a Knowledge Management Specialist within the Customer Experience (CX) Operations team, you will take ownership of maintaining and evolving critical areas of the Remote knowledge base. You will play a pivotal role in improving the accuracy, accessibility, and strategic value of knowledge content that enables Remote’s teams to deliver exceptional support and compliant guidance at scale. While contributing to operational excellence today, you’ll also help shape the future of our knowledge systems by identifying opportunities for improvement, driving updates in collaboration with subject matter experts, and leveraging data to maximise impact. You’ll work closely with product, legal, compliance, and customer-facing teams to ensure Remote’s knowledge remains a reliable, scalable source of truth across a globally distributed workforce. You will manage and maintain assigned knowledge domains, including product guides, process documentation, and compliance-focused content. You will also help evolve templates, workflows, and SOPs to scale knowledge management practices across teams.