Project Manager, Web Development

A Day in the Life:

• The project manager's day revolves around managing the intake of project or task requests, assessing their scope, and assigning them to the appropriate team members.
• The PM provides continuous support to the team, ensuring tasks are completed on time and meet quality standards by conducting thorough QA checks before delivering them to clients.
• Regular progress updates are shared with stakeholders, while the PM also proactively resolves any roadblocks to ensure smooth project execution.

Responsibilities:

• Serve as the main point of contact for assigned clients, fostering strong relationships and understanding their business objectives.
• Lead the planning, execution, and monitoring of projects, ensuring they are aligned with client goals and agency standards.
• Communicate project status, updates, and recommendations clearly to clients and internal teams, addressing concerns proactively.

Key Performance Indicators:

• Acknowledge client messages within 2-3 business hours and provide substantive updates within 1 business day.
• Manage a portfolio of $37K+ in monthly recurring revenue or 10-25 clients, ensuring consistent performance and delivery.
• Maintain at least 85% MRR retention and achieve 90% on-time task delivery with 100% ticket hygiene in Asana.