Job Description
Sutherland is seeking an Associate Manager to support a growing Healthcare program. In this role, you will drive the performance of a remote team of Consultants, ensuring KPI targets are met and exceeded. Responsibilities include managing attrition and shrinkage, coaching Consultantsthrough feedback and performance management, and keeping leadership updated on the latest trends of end-user customers. Candidates must possess 2-3 years of Associate Manager experience in Claims Adjudication processing within a Healthcare Program, and must be able to lead, motivate, and coach agent-level employees.
About Sutherland
Sutherland provides market-leading technology and business process excellence to iconic brands worldwide, driving digital transformation and optimizing business operations.