Cloud Engineer

As a Cloud Engineer, you are a highly skilled technical expert responsible for providing advanced support, engineering, and troubleshooting for our diverse portfolio of cloud-based managed services. You will act as an escalation point for complex technical issues, lead problem resolution efforts, and contribute to the ongoing improvement of our service offerings. This role demands a deep understanding of cloud platforms (specifically Azure), strong analytical and problem-solving abilities, and excellent communication skills. Responsibilities include providing expert-level technical support and troubleshooting for escalated incidents related to cloud infrastructure and managed services, analyzing complex technical problems, identifying root causes, and developing effective solutions, and proactively monitoring cloud environments. The role also involves designing and building automated solutions, participating in security audits, and communicating effectively with clients.