Solutions Architect Contract

As a Solutions Architect, you will need expertise in CX platforms (e.g., Genesys, Google, Five9, TalkDesk, Amazon, NICE) across various applications such as inbound, outbound, WFM, and other integrated technologies within the CX space (CRM, speech analytics, omni-channel CX). The purpose of the role is to contribute to business growth by partnering with the Sales organization in engaging with potential clients to understand their requirements and to build Solution Proposals to meet their needs. This includes experience in deployment, integration, configuration, customization, as well as working with private, hybrid, and public cloud environments. Identify and articulate the value proposition for enterprise clients by developing comprehensive solution proposals and statements of work. Analyze and gather business requirements from large, complex client environments; conduct research to create accurate, tailored technical solutions that align with client needs. Prepare detailed effort and cost estimates for professional services, including deployment, migration, implementation, and workshops. Stay current with industry trends and advancements in major CCaaS/UCaaS platforms to ensure solutions remain cutting-edge and relevant.