Executive Talent Partner

Supports executive management with planning, development, and implementation of patient clearance experience programs, projects, and initiatives, including patient financial experience. Acts as a liaison and advocate between patient clearance experience and other departments including vendor support as needed. Leads and oversees out-of-scope scheduling, patient clearance experience operations, including ambulatory and medical group scheduling as well as the Medicaid Eligibility program. Manages internal and external stakeholder relationships to communicate progress, risks, issues, and mitigation to leaders. Sets performance standards and goals for direct reports and the department; evaluates and counsels’ staff on their performance along with development opportunities for staff growth. Directs use of outside consultants including contract negotiations and third-party billing. Supports review of revenue cycle management patient clearance experience service quality, service levels and associated performance reporting to ensure progress and compliance with requirements to the agreement.