Job Description
The Senior Product Manager - Customer Service is a skilled product practitioner with demonstrated ability to drive significant business impact through the full product lifecycle. They operate with high autonomy in complex business domains while maintaining appropriate engagement with leadership on strategic direction. They identify and execute on high-value opportunities, build effective cross-functional partnerships, and deliver measurable outcomes that advance Pie's strategic goals.
You will report to a Director of Product and work closely with Customer Service leadership, enterprise system administrators, product design, and cross-functional partners to identify opportunities, prioritize initiatives, and drive end-to-end execution from conception to impact measurement. Responsibilities include building innovative customer service platforms, aligning the product roadmap with business goals, and maximizing service efficiency.
About Pie Insurance
Pie's mission is to empower small businesses to thrive by making commercial insurance affordable and as easy as pie.