Product Solutions Architect

Develop subject matter expertise in assigned products and be expected to develop, document and maintain in-depth knowledge of Gracenote’s products, formats and delivery mechanisms, ID structure, content standards,  and underlying technology to assist in the creation and implementation of Gracenote solutions for customer needs. You will act as an internal consultant and SME for our teams engaged in Pre-Sales and Implementation work, review client use cases and requirements, create proof-of concepts, perform data analysis, helping to align product solutions to meet complex client business problems. Support the Product Solutions Team, Customer and Partner Success,  and Sales organizations in technical pre-sales activities by: assessing potential application of company products or services; providing in-depth product and technical overviews to potential customers; recommending solutions that meet customer needs. Gather client use cases and requirements, proactively develop and propose technical solutions that clarify how Gracenote products brings business value to address critical challenges faced by customers. Support Customer and Partner Success in the early implementation phase of customer engagement as the technical subject matter expert and consultant. Help engage with client-side Engineering teams to answer questions and provide implementation recommendations and guidance. Provide level-2 maintenance customer support as requested. Work with Gracenote Product and Engineering teams to identify delivery issues and prioritize resolution. Participate in the collection of data and information in response to and drafting of RFP/RFIs and other new business opportunity inquiries and proposals. Participate in the creation and review of Customer Experience processes and documentation that includes: project pages, client facing product documentation, client facing "Best Practices" documentation, and client facing "Solution Design" documents. Support product development efforts to enhance existing products, and define new products and services, and the requirements associated with customer implementation best practices. Have a “Subject Matter Expert” level of knowledge for multiple product verticals (music, video and sports), Gracenote content standards, and Gracenote production and delivery processes. Act as “Customer Zero” client new start to determine the readiness and useability of new products and documentation. Provide Product Management and Customer Experience stakeholders with a summary report of findings, issues, and recommendations. Work collaboratively with Customer & Partner Success, Product (Management, Engineering, Delivery) and Customer Care to develop processes and strategies to improve product delivery quality, particularly around new releases.